Terms and Conditions

Orders Policy:

All orders done through the website will be delivered on the scheduled date for your area zone. Orders need to be paid for prior to the delivery date. If this has not been done, your order will not be processed and delivered.
Please check the Shipping tab for further information and to find your suburb and scheduled delivery date.
Orders need to be placed by the designated day for your suburb. Any orders made after this day and time will be delivered on the next scheduled date.
Please note that discount coupon codes can only be used on specific orders. If unsure, please email us and we can advise if we have a coupon code that can be applied to your order. Unauthorised coupon codes used on orders can result on your order being cancelled, refunded and not delivered.

PLEASE NOTE THERE IS A MINIMUM PURCHASE OF $100 FOR THE RAW MEALS TO BE HOME DELIVERED.

ONLY ADVISED SUBURBS ARE AVAILABLE FOR HOME DELIVERIES.

CHECK SHIPPING TAB AT THE BOTTOM OF THE PAGE FOR MORE INFO.

PLEASE CHECK FOR YOUR SUBURB PRIOR TO PLACING AN ORDER

 

Delivery Policy:

Orders will be delivered on the designated day for you suburb each week, unless otherwise stated.

UNATTENDED DELIVERIES

We understand that you might not be home at the time of the delivery.

If no-one is home, we ask that you let us know where you’d like your order left, e.g. outside the front door.

We’d like this area to be a secured area where no pets can get to.

Please note that Natural Instinct Pet Food is not responsible for any theft or damage to your order after it has been left in your advised secured location.

We ask that you take your order inside as soon as possible and store it in the freezer to maintain its temperature.

Returns and Exchanges:

Please ask for a sample meal if you're not sure which meal your pet might like. All meals area strictly non-refundable and unable to be exchanged due to strict temperature controls. This applies to the plastic tubs. Plastic tubs cannot be refilled for customers. Please recycle these containers through your council's recycling bin method.